Privacy Policy

Last Updated: 21.05.2026

1. Introduction

  • 10XMHub is a Corporate Services Provider with the website address www.10xmhub.com (the “Website”), and is a legal entity established in the Emirate of Dubai (“we,” “us,” or “our”). References to “you,” “User,” “your,” and “yours” are references to the person(s) accessing the Website (as defined below).
  • These Terms and Conditions of Use (“Terms of Use”) apply to the 10XMHub Corporate Services (“10XMHub”) website located at www.10xmhub.com.
  • The Website is the property of 10XMHub, a legal entity established in the Emirate of Dubai in the United Arab Emirates (UAE). References to “you,” “your,” “yours,” or “User” are references to the person(s) accessing the Website. In the context of an entity, a reference to “you,” “your,” or “yours” bears reference to “your entity,” which may be a sole proprietorship, partnership, or a company. References to “we,” “ourselves,” “our,” or “us” are references to 10XMHub.
  • Please review this entire Terms of Use document before you decide whether to accept it and continue with the access to the Website and registration process.

2. Accessing Means You Agree

  • By accessing the Website and by registering on the Website, you agree to comply with these terms of use and our Privacy Policy (together as “Legal Terms”).
  • If you do not agree to our Legal Terms, do not access, view, or otherwise use any of our websites or register as a User.

3. Purpose and Scope

  • We will operate the Website, and you will access it in accordance with the Legal Terms. Upon ordering a service on the website, you agree that the commercial relation between you and 10XMHub shall be contractually governed by the Legal Terms.

4. Services

  • The Website offers various company formation services, including the formation of mainland companies, offshore companies, and free zone companies.
  • The Website also offers other associated services, including setting up of bank accounts, drafting and execution of power of attorney, drafting and execution of wills, true copy attestations, witnessing of signatures, PRO services, visa services, business consulting, VAT registration, local sponsorship services, and dual citizenship services. We offer dual citizenship services through an authorized agent.

5. Terms of Access

  • You must be at least 18 years old to access the Website.
  • You shall only use the Website for lawful purposes.
  • We or authorized parties may upload information about the Services as part of the Legal Terms or through other agreements.
  • You are responsible for your internet connection to access the Website on your computer and mobile device. You are also responsible for ensuring that any person who accesses the Website through your internet connection, computer, or mobile device is aware of our Legal Terms and complies with them.
  • You must not use the Website or the Services for the following:
    1. in any way that is unlawful, abusive, libelous, obscene, threatening, or is otherwise prohibited by the Legal Terms;
    2. to harm or attempt to harm minors in any way;
    3. to send, knowingly receive, upload, download, use, or re-use any material that is in breach of the Legal Terms; or
    4. transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (“spam”).
  • While we endeavor to ensure that the Website is available twenty-four (24) hours a day, access to the Website may be suspended temporarily and without notice, including, without limitation, due to a system failure, maintenance, repair, or reasons beyond our control. You agree that we shall not be liable if, for any reason, the website is unavailable at any time or for any period.
  • Access to the Website is permitted on a temporary basis. We reserve all rights to deny or restrict access to the Website, whether temporarily or permanently, by any person or organization, or to block access from a particular computer and/or mobile device to the Website, at any time, without any liability and without assigning any reasons whatsoever.

6. Use of Content and Website Links

  • All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sound, music, artwork, and computer code (collectively, “Content”), including but not limited to design, structure, selection, coordination, expression, “look and feel,” and arrangement of such Content, contained on the Website is owned, controlled, or licensed by or to 10XMHub and is protected by the worldwide copyright laws.
  • Unless expressly stated otherwise, you may:
    1. only use our Content for your personal, non-commercial use;
    2. not copy, reproduce, republish, upload, post, translate, transmit, publicly display, encode, or distribute any of our content; and
    3. not without our prior written permission:
      1. redistribute any of our Content (for example, by using it as part of any library, archive, or similar service);
      2. remove any copyright or trademark notice from our Content; or
      3. create any database by downloading and storing any of our Content.
  • You shall not create any link from or to our Website without our prior written consent.
  • Content from a third-party provider available on or through the Website may not be duplicated, distributed, published, transferred, transmitted, copied, altered, sold, used to create derivative works, or otherwise misused. You must comply with all terms disclosed to you as required from time to time by any third-party service provider of data or services to the Website, including but not limited to, where necessary, entering into a direct agreement with such third party in respect of your use of their data. For the avoidance of any doubt, although the Website may contain or make reference to trademarks or other proprietary intellectual property rights of our partners or other third parties, you agree that no license to or right in any of these trademarks or other proprietary intellectual property rights is granted to or conferred upon you by reason of such reference.
  • You agree that the Legal Terms do not expressly grant any rights, and all other rights are reserved.
  • If you breach any of the provisions in the Legal Terms, your permission to use the Website and your license to use Our Content automatically terminate, and you must immediately delete or destroy any downloaded or printed extracts of Our Content from the Website.

7. Registration

  • You may access material on the website without registering with us first. However, we may restrict access to certain areas, including access to website services, and you may need to register to access them.
  • Your registration information must be accurate and complete, and you must notify us of any change to that information, in particular to your e-mail address.
  • You warrant that you will not impersonate anyone else when registering for or using the Website or the Website Services.
  • You must not use the Website to send chain emails or spam or to send, use, or re-use any material which
    1. is unlawful, threatening, abusive, libelous, or indecent;
    2. infringes copyright or any other legal right; or
    3. contains any other form of illegal content.

8. Use of the Website

  • We do not give any guarantees to the quality of service provided by third-party service providers. We will, under no circumstances, be liable for any negligence, errors, or the quality of service provided by any of the third-party service providers.

9. Limitations on the Use of Website Services

  • We may establish general practices and limits concerning use of the Website Service. We reserve the right to change, suspend, or discontinue any aspect of the Website Service at any time, including hours of operation or availability of the Website Service, without notice and without liability. We also reserve the right to impose limits on certain website service features or restrict access to parts or all the website services without notice and without liability.
  • We do not warrant that the functions contained in the Website Service will be uninterrupted or error-free, and we shall not be responsible for any service interruptions (including, but not limited to, power outages, system failures, or other interruptions that may affect the receipt, processing, acceptance, completion, or settlement of payment or the Website Service).
  • We reserve the right to limit or suspend your use of the Website Service at any time, at our sole and absolute discretion.

10. Fees and Payment Terms

  • To avail the services offered on our Website, you agree to pay in advance the service fee for the respective service. Additionally, you also agree to pay the administration fee and value-added tax levied by the UAE government. Out-of-pocket expenses, if applicable, shall be paid by you on actuals.
  • You agree to pay the service fee in the currency nominated by us and displayed on the Website. You will solely bear any additional bank charges.
  • We reserve the right to unilaterally revise the service fees for the services offered on our Website without any prior notice or intimation.
  • If your business license has expired, you must take action regarding its renewal or cancellation. Failure to do so may result in penalties/additional service fees of AED 1,999 over and above any penalty from the authorities.

11. Rating Process

  • “Ratings” refers to any ratings and comments posted by any User on the Website. You will have to rate the Website services at a time deemed suitable by us. By posting a rating on the Website, you warrant that:
    1. You are or have been a User through the Website;
    2. The statements of fact reflected in the ratings posted by you are true;
    3. The opinions reflected in the ratings posted by you are genuine and honestly held by you;
    4. You will not use obscene or offensive language or submit any material that is, or may potentially be, defamatory, abusive, or hateful; an invasion of anyone’s privacy; harmful to other users; harmful to the business interests of the Website; or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, national, or international law or regulation;
    5. You will not submit or post any material that constitutes junk mail or unauthorized advertising, including solicitation of other users to buy or sell services without our prior written consent;
    6. The Website shall not be responsible for screening, editorial, or other control over ratings, comments, or other content, and you acknowledge that the Website may include material that could be deemed distasteful, misleading, inaccurate, offensive, or otherwise objectionable; and
    7. The Website assumes no responsibility or liability for the preservation of content on the Website, and we may modify or remove it at our sole discretion.

12. 30-Day Money Back Guarantee

  • We offer a 30-day money-back guarantee for the Website services.
  • Unless we breach one of our promises, we do not provide a refund or credit on a purchase.
  • We will assess refund requests on merits, considering the Website Service purchased and the reasons stated by you for the refund. We are not obligated to refund an amount in situations like the following:
    1. You have changed your mind about a purchase;
    2. You purchased a Website service by mistake;
    3. The purchased Website Service no longer serves your requirements;
    4. The Website Service is not in compliance with any law in force outside the UAE;
    5. The Website Service is no longer in use due to a subsequent change in law;
    6. You are asking for the refund on account of goodwill;
    7. We could not timely deliver the Website service on account of delays in external processes; and
    8. We could not deliver the Website service on account of denial of external approvals.
  • If we decide to issue a refund, the refund generally will be done using the same manner used to make the purchase. If the Website service was purchased using a particular payment method, you will be refunded using the same method in reverse. Any payment made to you will be made in United Arab Emirates Dirham (AED), unless otherwise decided by us. Only our service fees shall be refunded. Taxes and administration fees shall not be refunded.

13. Forums and Posting Content on the Website

  • The Website may include chat rooms, bulletin boards, discussion groups, and other public areas in addition to the rating area that allow you to interact with other Users and the third-party service providers (“Forums”) and to post/transmit/upload (“Post”) your content to the Website (“User-Generated Content”).
  • Where we do provide a forum, we will provide clear information to you about the nature of the service being offered, and we reserve the right in our absolute discretion to cease providing it without notice and liability to you.
  • Forums may also contain user-generated content from us, the businesses, or special guests selected by us. The information publishers and special guests express their own opinions, which we do not necessarily endorse. You must not consider them to be professional advisers and you must not rely on any comments they make.
  • You must be registered as a User (unless otherwise stated) in order to become an information publisher and post your User-Generated Content, the content of which is your sole responsibility.
  • By posting user-generated content, you warrant that:
    1. You are 18 years of age or older;
    2. You will comply with any additional rules posted by us on a forum.
    3. You own or are the licensee of the user-generated content you post and have the right, power, and authority to grant the rights set out in the legal terms to us;
    4. We are entitled to use your User-Generated Content in accordance with the Legal Terms, in particular, that we may lawfully permit other Users to view your User-Generated Content, without any payment (including any royalty payment to you or anyone else);
    5. You have obtained all consents and releases from all people who are identifiable in your user-generated content.
    6. If a fact is stated, it is accurate, or if an opinion is stated, it is genuinely held;
    7. It is not confidential, does not infringe the intellectual property, privacy, or any other legal rights of anyone else, and does not contain anything that is unlawful, abusive, libelous, defamatory, obscene, indecent, harassing, or threatening;
    8. You either own its copyright or have the necessary permissions and rights to use it;
    9. It is not discriminatory and does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
    10. It does not solicit personal information from any users under 18 years of age;
    11. It does not violate any applicable law;
    12. it does not, to the best of your knowledge, contain a virus or other harmful component or computer programming routine, software, file, or code designed to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information;
    13. it does not interrupt, destroy, or limit the functionality of the Website or any computer software or equipment;
    14. It does not disguise the origin of any user-generated content or impersonate any person or entity or misrepresent any affiliation with any person or entity or collect or store other users’ personal data;
    15. It does not, nor is it likely to, harass, upset, embarrass, alarm, or annoy anyone else; and
    16. It does not give the impression that it emanates from anyone else (including us) if that is not the case.
  • You warrant that you will:
    1. post, link to, or otherwise publish commercial material or material that promotes any commercial activity or contains recommendations to buy or refrain from buying a particular service or which contains another party’s confidential information or which otherwise would have the purpose of affecting the price or value of any services; or
    2. post or otherwise publish any user-generated content that is unrelated to a forum or the forum’s topic.
  • By posting user-generated content on the Website, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, translate, make available, distribute, publish and display that content on the Website and in connection with our services. You also grant us the right to sublicense these rights where necessary for the operation, promotion or administration of the Website.
  • You may request removal of your user-generated content by deleting it from the Website, where possible, and by contacting us at info@10xmhub.com with details of the content you wish to remove. We will endeavor to remove the relevant content from the Website within 28 days of receiving your request.
  • To the extent permitted by applicable law, you waive any moral rights you may have in the content and confirm that you have obtained any necessary permissions or waivers from other rights holders whose rights may apply to the content.
  • By submitting your User-Generated Content to the Website, you indemnify us from all claims, costs, liabilities, and expenses (including legal expenses) suffered by us because any of your posts under User-Generated Content are in breach of legal terms.
  • You agree that we may disclose your identity to any third party who claims that User-Generated Content you have posted to the Website violates its intellectual property rights or any other legal right.
  • You acknowledge that:
    1. Forums contain user-generated content submitted by users over whom we have no control;
    2. It is not possible for us to fully and effectively moderate, oversee, or monitor the Forums, in particular, to monitor whether any User-Generated Content infringes the copyright or any other legal right of a third party;
    3. We are under no obligation to oversee, monitor, or moderate any forum and cannot, therefore, guarantee the accuracy, integrity, or quality of any particular user-generated content;
    4. We do not endorse any user-generated content that is not reflective of our views;
    5. Some users may breach the legal terms and post user-generated content that is misleading, untrue, or offensive;
    6. You accept all risk associated with your use of the forums and do not rely on user-generated content in making (or refraining from making) any decision; and
    7. We are not liable for any User-Generated Content you view on the Website.
  • We do not control or monitor all user-generated content posted to forums by users, but we reserve the right to do this (whether by human moderation or technical methods) or to delete, move, or edit any of your user-generated content without notice to you.
  • We may contact you via email or otherwise with regard to the use of the Forums.

14.1 Categories of Personal Data Collected

We may collect and process the following categories of personal data:

  • Identification data (including name, nationality, passport copy, Emirates ID)
  • Contact data (email address, phone number, address)
  • Financial data (bank details, transaction records)
  • Corporate data (company documents, shareholder details)
  • Technical data (IP address, browser type, device identifiers)
  • Any other data submitted as part of onboarding, due diligence, or service delivery

14.2 Legal Basis for Processing

We process personal data on one or more of the following legal bases:

  • Performance of a contract
  • Compliance with legal and regulatory obligations (including AML/KYC laws)
  • Legitimate business interests
  • Consent (where required under applicable law)

14.3 Purpose of Processing

Personal data is processed for the following purposes:

  • Client onboarding and verification (KYC / due diligence)
  • Provision of requested services
  • Regulatory compliance and reporting obligations
  • Communication and customer support
  • Internal record-keeping and risk management
  • Marketing communications (subject to consent where required)

14.4 Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined above
  • Comply with legal, regulatory, and audit requirements
  • Resolve disputes and enforce agreements

Retention periods may extend beyond termination of services where required by law.

14.5 Data Subject Rights

Subject to applicable law, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability

Requests may be submitted to: info@10xmhub.com

14.6 Cross-Border Data Transfers

  • Your personal data may be transferred to and processed in jurisdictions outside the UAE.
  • Where such transfers occur, we ensure appropriate safeguards are implemented in accordance with applicable data protection laws.

14.7 Data Sharing

We may disclose personal data to:

  • Government authorities and regulators
  • Banks and financial institutions
  • Third-party service providers
  • Professional advisors

Only to the extent necessary for service delivery or legal compliance.

14.8 Cookies and Tracking Technologies

The Website may use cookies and similar technologies to:

  • Improve functionality and user experience
  • Analyze website usage
  • Support marketing activities

You may control cookie settings through your browser.

14.9 Marketing Communications

We may send marketing communications where:

  • You have provided consent; or
  • Such communications are permitted under applicable law

You may opt out at any time via unsubscribe links or by contacting us.

14.10 Data Security

  • We implement reasonable technical and organizational measures to protect personal data.
  • However, no system is completely secure, and we do not guarantee absolute security.

15. Reporting Offensive or Illegal Content

  • While we do not control all the user-generated content posted to forums by users, we do not wish to see harmful, offensive, or illegal content on our website. If you have any concerns about any content or user-generated content that appears on the website or you believe that such content or user-generated content is harmful, offensive, or infringes your rights (such as your intellectual property rights), please contact us via email at “info@10xmhub.com” with the following information in sufficient detail:
    1. the location of the harmful/infringing/offensive content;
    2. a brief description of why you consider the content to be harmful, offensive, or infringing and a statement confirming that you have a reasonable and honest belief that use of the content is not authorized;
    3. a brief description of, and information related to, the copyright work that you believe is infringed (if applicable); and
    4. your contact details.
  • We will remove any of our content and user-generated content if we reasonably believe it to be in breach of legal terms without prior notice to you.

16. Suspension or Termination of Registration / Access to Forums

  • In case of violation of applicable laws or the Legal Terms by you, we will determine in our sole discretion whether there has been a breach of the Legal Terms through your use of the Website and may take such action as we deem appropriate, including but not limited to terminating any agreement with immediate effect. In such a case, you must take all necessary actions to replace any position being vacant in any company as a consequence of any such termination, and it is explicitly agreed that we cannot be held liable for any damage following such an immediate termination.
  • Failure to comply with legal terms or use the Website in good faith (which shall be solely determined by us) may result in us taking any or all of the following actions:
    1. immediate, temporary, or permanent withdrawal of your right to use the Website (including its Forums);
    2. immediate, temporary, or permanent removal of any of your User-Generated Content Posted to the Website;
    3. issuing a warning to you;
    4. legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs);
    5. any further legal action against you;
    6. disclosure of such information to law enforcement authorities as we reasonably believe to be necessary; or
    7. any other action we reasonably consider appropriate.
  • Termination shall not affect any of our rights or liabilities arising prior to termination or in respect of any act or omission occurring prior to termination. The right to immediate termination for legitimate cause remains unaffected.

17. Viruses, Hacking, and Other Offenses

  • You must not:
    1. Misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful;
    2. attempt to gain unauthorized access to the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website; or
    3. attack a Website via a denial-of-service attack or a distributed denial-of-service attack;
    4. use any software, program, algorithm, device, or any similar or equivalent manual process to access, acquire, copy, or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the Website;
    5. probe, scan, or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website;
    6. reverse look up, trace, or seek to trace any information on any other user of or visitor to the Website, or any other Client.
  • Any breach of this clause immediately ends your right to access the Website and is a criminal offense, which we will report to the relevant law enforcement authorities and cooperate with them by disclosing your identity.
  • We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, virus, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your access to the Website or to your downloading of any material that is posted on it or on the Website linked to it.

18. Third-Party Website

  • We make no representations or warranties regarding the accuracy, functionality, or performance of any third-party software that may be used in connection with the Website.
  • The Website may contain links to other websites provided by independent third parties (“Third-Party Websites”), either directly or through frames. Where possible, we will make clear such links are being made, although a third-party website may be co-branded with us and so include its trademarks. We are not responsible for the availability or content of third-party websites and will not be a party to, or in any way responsible for, any transaction concerning goods or services available from such third-party websites. In particular, if you use links from the Website to an authorized connected Website that is not operated by us to download software or any other material, file, image, or data from the Third-Party Websites, you acknowledge and agree that we have no responsibility or liability in connection with it.
  • We make no representations or warranties regarding the accuracy, functionality, or performance of any third-party software that may be used in connection with the Website.

19. Advertising and Sponsorship

  • Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on it complies with applicable laws. We are not responsible to you for any error or inaccuracy in their advertising material.

20. Right to Refuse Services

  • We reserve our right to refuse any and/or all our services to any User without giving any reason or explanation thereto and cannot, under any circumstances, be held responsible for such refusal.

21. Third-Party Copyright

  • Some of the content used on the Website (such as, but not limited to, images and/or audiovisual material) may be the copyrighted works of third-party service providers, who reserve all their rights in such content. These third parties will benefit from the Legal Terms regarding their content as if they were “we” and will be bound by them.

22. News by Email

You may be able to subscribe to an email news service, which will be subject to the Legal Terms.

23. Privacy Policy

  • We will only use the personal information you provide to us in accordance with our privacy policy. Our privacy policy, however, does not apply to third-party websites.
  • Our privacy policy is hereby incorporated into the Legal Terms as though they were fully set forth herein. By agreeing to the legal terms, you also give your consent to the way we handle your personal information under that privacy policy.

24. Communication and Instructions

  • Parties may send each other instructions, notices, documents, or any other communication either by courier or e-mail. You agree to inform us immediately upon changing your address and e-mail address or telephone number.

25. Limitation of Liability

  • Our Content and any User-Generated Content are for your general information and use only and are not intended to address your particular requirements. While we aim to update the Website regularly, any of Our Content or User-Generated Content may be out of date, and we assume no responsibility for not updating it. In particular, our Content and any User-Generated Content do not constitute any form of advice, recommendation, or arrangement to you by us and are not intended to be relied upon by you in making (or not making) any particular decision.
  • We have no liability to you because of:
    1. any reliance you placed on our Content or User-Generated Content and
    2. any arrangement made between you and any third party named on the Website, which was made at your sole risk and responsibility.
  • Because of the number of sources from which we obtain our Content and User-Generated Content and the nature of electronic distribution via the internet, we do not give any warranties in respect of the Website or the Website Services. In particular, the Website Services are provided on an “as is” basis. We disclaim all warranties, conditions, or duties of every nature whatsoever (except any duties of good faith), including without limitation any implied warranties of merchantability, of fitness for a particular purpose, any express or statutory warranties, and any warranties or duties regarding accuracy or timeliness. In addition, we do not warrant that the Website Services are free from infection by viruses or anything else that has contaminating or destructive properties.
  • To the fullest extent allowed by applicable law, you agree that we will not be liable to you and/or any third party for any consequential or incidental damages, including loss of business, income or revenue; lost profits or contracts; loss of data, privacy, or goodwill; failure to meet any duty, including but not limited to any duty of good faith; or any indirect, special, or punitive damages whatsoever that arise out of or in connection with the use of the Website or the Website Services or any breach of Legal Terms by us, even if we have been advised of the possibility of such damages.
  • Damage or loss resulting from the use of postal services, telegraph, telex, facsimile, telephone, other means of communication, or means of transportation, especially loss resulting from delay, misunderstanding, mutilation, abuse by third parties, or duplication of copies, shall be borne by you, unless we have acted with gross negligence.
  • We cannot be held responsible either in the event of a breakdown of any of the communication means necessary for the performance of our website services under legal terms or for any mail or calls received for the purposes of our website services under legal terms.
  • Notwithstanding the provisions of this part, our liabilities will extend to all liabilities that the law allows.
  • You agree to fully indemnify, defend, and hold us and our affiliated company and their respective officers, directors, owners, agents, information providers, and copyright owners harmless from and against any and all claims, losses, costs, and expenses (including attorneys’ fees) incurred by any such party in connection with any claim arising from your use of or connection to the Website or from any breach by you of the Legal Terms.

26. Name of the Company

  • While our Website enables you to propose two (2) names for your company, it may not always be possible for us to get the company named as per your preference(s). The request for the proposed company name(s) will be subject to verification with the National Economic Register of the UAE and approvals from the concerned registry.

27. Disclosures for Entities

  • It is your sole responsibility to disclose the necessary information about your entity to government bodies, as per the laws of the UAE.
  • We will not unilaterally disclose information on behalf of your entity. We will make necessary disclosures only if we are authorized by you to disclose the information. We will file the disclosures only after receiving specific directions in writing from you and after payment of the prescribed fees by you.
  • We will not be liable in case a penalty is imposed upon you due to your failure to timely disclose necessary information or due to your failure to timely pay the necessary fees.

28. Client Due Diligence

  • The laws mandate that we conduct preliminary due diligence on our clients to ensure that the information provided to us is true and correct.
  • You declare that the information provided to us is true and correct to your knowledge and that the documents submitted to us are true copies of the originals.
  • You undertake to undergo ID verification, face verification, and document verification before applying for a Website Service.
  • We may ask you to provide additional documents and undergo additional verification checks for background verification.
  • We will not be liable to you or on your behalf in case of falsification of information / documents.

29. Enhanced Due Diligence

  • We may be required to do an enhanced due diligence on you to the extent of, but not limited to, checking your source of funds, business relations, negative media, etc.
  • You undertake to provide the necessary documents and information that we may ask for enhanced due diligence. You undertake to sign the necessary forms and documents as part of enhanced due diligence.
  • If asked, you undertake to declare your status as a politically exposed person in any country.
  • If asked, you undertake to provide reasonable explanations to any questions arising from the enhanced due diligence.
  • We reserve the right to not serve you with our Website Services based on the outcome of the enhanced due diligence.

30. Onboarding of a Client

  • 10XMHub will begin the process for onboarding a client only after receiving the complete payment for a service. A client will be successfully onboarded upon the following:
    1. Providing all the necessary documents asked for by 10XMHub, and
    2. Subject to the result of the client due diligence and (where applicable) enhanced due diligence.
  • The sole discretion to onboard a client vests with 10XMHub.
  • In the event a client is not onboarded after payment of fees for a service, then 10XMHub shall not be liable to refund the entire fees for a service. 10XMHub shall only be liable to refund the ‘government fees’ payable for a service to the concerned government authority. In case the payment charged by 10XMHub from a client for a service only includes the government fees and such a client is not onboarded, then 10XMHub shall only be liable to refund up to seventy percent (70%) of the government fees charged by 10XMHub.

31. Bank Account Assistance

  • 10XMHub shall only assist in the application process for opening a bank account. 10XMHub does not guarantee the successful opening of a bank account. The sole discretion to open a bank account vests with the respective banks and depends on the profile of the applicant, nature of the applicant’s business activity, etc., among other factors, which are subjective to each bank and may change from time to time.
  • The service fees charged by 10XMHub are solely for the assistance in filing the application for opening a bank account. 10XMHub shall not be liable to refund any part of the service fees in the event a bank rejects or fails to process the application for bank account opening for any reason whatsoever.

32. Change of Corporate Services Provider/Registered Agent

  • In the event you wish to disengage our services obtained for any mainland, free zone, and/or offshore company at any stage, you will be required to pay a fee of AED 10,000 for the issuance of the No-Objection Certificate (NOC) for such a cause.

33. Dual Citizenship Services

  • We will assist you to identify a suitable citizenship program; however, you will finally choose a citizenship program. We cannot guarantee the acceptance of your citizenship application based on the citizenship program we suggest.
  • We will prepare your citizenship application as per the rules and regulations of the concerned country and strictly based on the documents provided by you. We will not be liable for any delays caused due to deficiencies in your documents.
  • The outcome of the citizenship application depends on the citizenship department of the concerned country. We do not guarantee that your citizenship application will be accepted. We will not be liable, in any manner whatsoever, if the citizenship application is denied by the citizenship department of the concerned country.
  • We will not refund the service fee or the government fee, either partly or wholly, if the citizenship application is denied by the citizenship department of the concerned country.

34. Disclaimer for Website Services

  • We will provide the Website Service chosen by you to the best of our abilities; however, the successful completion of a Website Service may depend on external processes and approvals. We do not guarantee any external processes and external approvals.
  • We will not be liable to you or on your behalf if the Website Service is disapproved or delayed by any external body.
  • We will not refund the service fee or the government fee, either partly or wholly, if the Website Service is disapproved or delayed by any external body.

35. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations where such failure results from events beyond our reasonable control, including but not limited to:

  • Acts of God
  • Government actions or regulatory changes
  • Pandemics or public health emergencies
  • War, civil unrest, or terrorism
  • Failure of utilities, telecommunications, or internet services

Performance shall be suspended for the duration of the force majeure event.

36. Legal Advice

  • Whilst we endeavor to provide true and correct information on all our Website Services, we are not providing legal advice, and no attorney-client relationship is formed. You are responsible for ensuring that you have taken all necessary tax and legal advice with regard to the establishment and operation of the company and for ensuring that the activities will not breach the law of any relevant jurisdiction.
  • In the event you request any legal advice from us, then we will procure the legal advice from a duly licensed law firm.

37. Entire Agreement

  • The legal terms represent the entire understanding and agreement between us and you concerning your use of the Website and Our Content. Any and all previous courses of dealing, written or oral understandings, discussions, representations, correspondence, and communications between us and you relating to the matters covered by the Legal Terms are hereby superseded. You agree that you have not relied upon, and will have no remedy in respect of, any warranty, statement, representation, or understanding made by us or any other party unless it is expressly set out in the Legal Terms.
  • If any provision of these Legal Terms is deemed invalid or unreasonable by a competent authority, the remaining provisions and the unaffected part of the questioned provision will remain valid.

38. Severability

  • If any term or condition contained herein is or may become, under any written law, or is found by any court or administrative body or competent jurisdiction to be illegal, invalid, prohibited, or unenforceable, then such term or condition shall be ineffective to the extent of such illegality, being void, invalid, prohibited, or unenforceable. However, such invalidity or unenforceability shall not affect the other legal terms, which shall remain in full force and effect. If any part of the Legal Terms is found invalid or unenforceable but could be made valid by deleting a portion, it shall be modified accordingly.

39. Assignment

  • To execute specific services, we reserve the right to engage agents. However, we will be primarily responsible to you for the services, to the extent specified under the Legal Terms.

40. Changes to the Legal Terms

  • 10XMHub reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the changes. As long as you comply with the Terms of Use, 10XMHub grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

41. Complaints and Dispute Resolution

  • In the event of any dispute or complaint, you agree to follow the below escalation process:

41.1 Internal Resolution

  • You must first submit a written complaint to: info@10xmhub.com
  • We will acknowledge receipt within a reasonable timeframe and attempt resolution in good faith.

41.2 Escalation

  • If the matter is not resolved within a reasonable period, both parties agree to attempt resolution through mutual discussions or mediation before initiating legal proceedings.

41.3 Legal Proceedings

  • Only after exhausting the above steps may either party initiate formal legal proceedings in accordance with jurisdictional clauses.

42. Choice of Law and Jurisdiction

  • Legal terms are governed by, and construed in accordance with, the laws of the United Arab Emirates applicable in Dubai.
  • Any dispute arising out of or in connection with the Legal Terms, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the Courts of Dubai.

43. Trademark Notice

“10XMHub” is a registered trademark. All rights in the trademark are reserved. Any unauthorized use, reproduction, imitation, or distribution of the trademark, in whole or in part, without prior written consent, is strictly prohibited and may constitute an infringement under applicable intellectual property laws. We reserve the right to take appropriate legal action against any unauthorized use of the trademark.